Terms & Conditions

These terms and conditions set out the rules for using the Move Waka app and website. By downloading the app, creating an account, booking a ride or applying to drive, you agree to them.

Move Waka provides the technology that connects riders with independent driver partners. Driver partners provide the transportation services themselves.

If you do not agree with these terms, please do not use the Move Waka app or services.

To book rides you need a Move Waka account. You must be at least 18 years old to create one and provide accurate, up-to-date details, including a working phone number and email address.

Keep your account credentials private. You are responsible for anything done through your account, so let us know straight away if you think someone else has accessed it.

We may suspend or close accounts that break these terms, use the service fraudulently or put the safety of riders or drivers at risk.

When you request a ride, Move Waka searches for an available driver partner near your pickup point. A ride is confirmed when a driver accepts your request and you see their details in the app.

Ride options — such as Waka Economy, Waka Comfort and Waka Executive — set the type of vehicle and level of service. The options available depend on where and when you book.

Estimated pickup and trip times shown in the app are estimates. Traffic, weather and road conditions can affect how long a journey actually takes.

Fares shown before you confirm a ride are estimates based on distance, estimated time, ride option and current demand. The final fare depends on the actual route and conditions of your trip.

Prices displayed in the app as example fares — such as those on our app page — are illustrations only and not a price guarantee.

You are responsible for paying the full fare for rides taken through your account, including any cancellation fees, cleaning fees or tolls that apply. If you believe a fare is wrong, contact us and we will review it.

You can cancel a ride shortly after requesting it without charge. Cancellations made after a driver has started travelling to pick you up may carry a cancellation fee.

Repeated no-shows or late cancellations can lead to fees or limits on your account.

If a driver cancels, you will not be charged, and we will help you find another ride.

Treat drivers and their vehicles with respect. Damage to a vehicle caused by a rider may be charged to that rider's account.

Follow any reasonable requests from your driver that relate to safety, the law or the condition of the vehicle.

Rides may be ended early, without refund, for behaviour that is abusive, unsafe, illegal or that makes the driver uncomfortable continuing the journey.

Driver partners using Move Waka must hold a valid driving licence and vehicle documents appropriate for carrying passengers, and must keep them valid at all times. We may ask for proof at any point.

Drivers must keep their vehicle roadworthy, clean and safe, and must obey all traffic laws and local licensing rules that apply to them.

Applying to drive does not guarantee activation. Move Waka reviews every application and may decline or deactivate a driver at its discretion, for example where checks are not completed or where our standards are not met.

Safety comes first on every journey. Rider and driver identities are shown in the app before each trip so you always know who you are travelling with.

Both riders and drivers can report safety concerns to us. We take every report seriously and may suspend accounts while we investigate.

In an emergency, always contact your local emergency services first, then let us know through the app so we can support you.

If you leave something in a Move Waka vehicle, contact us as soon as possible with your trip details. We will help put you in touch with the driver partner.

Move Waka facilitates the return of lost items but is not responsible for items left in vehicles.

The Move Waka app and services are provided “as is”. We work hard to keep the service available and accurate, but we cannot promise that it will always be uninterrupted or error-free.

Transportation services are provided by independent driver partners, and their actions are their own responsibility.

To the fullest extent permitted by law, Move Waka is not liable for indirect or consequential losses arising from your use of the service. Nothing in these terms limits liability that cannot be limited under the law that applies to you.

We may update these terms from time to time. When we do, we will publish the updated version on this page with a new “last updated” date. Continuing to use Move Waka after a change means you accept the updated terms.

We may add, change or remove parts of the service — such as ride options or features in the app — as the service develops.

Questions about these terms, your account, a fare or a trip? Visit our contact page or email hello@movewaka.com and a real person on the team will get back to you.